Volunteer/Donations>USAA Serves Account

Set Up Your USAA Serves Account and Log Hours

Don’t Have a USAA Serves Account?

How to Access USAA Serves

Link to USAA Serves: https://usaa.benevity.org/user/login

Then Follow these instructions:

If you don’t have an account on USAA Serves, you need to establish one. To do that:

On the initial screen, select “Sign in with a login and password”.
Login fields will be displayed; however, just select “Forgot Password”, where you will enter your email address and click on “E-mail new password”.
You will receive an email with a link to a temporary login. Click on the link and follow the instructions to create your password.

Note: If you do not receive the email with a link to a temporary login, contact goldeneagleadmin@usaa.com.

How to login to USAA Serves

If you already have an account on USAA Serves:

Click on https://usaa.benevity.org, or copy and paste it in your browser

On the Club website (https://goldeneagle.club) Click on the “Volunteer" tab and then click on “Log in to your USAA Serves account”.

On the initial screen, select “Sign in with a login and password”.
In the login fields, enter your “Username” and your password.

Note: Your “Username” is your first name and last name separated by a period, with all spaces and special characters removed (ex. robert.smith, maryellen.obrien). The field is not case sensitive.

If you need to reset your password:

Go to USAA Serves (usaa.benevity.org):
On the initial screen, select “Sign in with a login and password”.
Login fields will be displayed; however, don’t type in your user name - just select “Forgot Password”, where you will enter your email address and click on “E-mail new password”.
You will receive an email with a link to a temporary login. Click on the link and follow the instructions to create your password.
Your User Name will be your first name, followed by a period, followed by your last name (example john.doe) – this is not case sensitive.

Note: If you do not receive the email with a link to a temporary login, please contact goldeneagleadmin@usaa.com.

Still Need Help?

Email: support@benevity.com

View FAQs: After logging in, click the Help button to access the FAQ page

How to Track Volunteer Time on USAA Serves

From your USAA Serves dashboard, hover over the Volunteer tab.
Click Track Volunteer Time (also called "Track External Volunteering" on later screens).

Complete the form as follows:

Under “What did you volunteer for?”
- Choose “A Specific Cause” if you volunteered with a nonprofit.
  - Enter the nonprofit name or keywords.
- Choose “Something Else” for general activities.
  - Enter a short description, purpose, and location (e.g., church event, theater ushering).
Enter your volunteer time in Hours and Minutes.
Add the start and end dates (you can report up to one year).
Select the type of volunteer activity from the provided list.
In “What did you do when volunteering?”, write a short summary of your activity.
Click Confirm Volunteer Time to submit.

Be sure your information is correct before submitting.