Retirement Information
Notice Regarding New Via Benefits Debit Cards 2026
If you’re a USAA post-65 retiree medical participant with a Via Benefits account – or a pre-65 retiree with an open Health Savings Account card from Via Benefits – you will receive a new Via Benefits debit card in late January.
Note: Please disregard the debit card change dates provided in the insert with your new debit card. Refer to the timeline below for the correct transition dates.
-
Jan. 21: New debit cards will be mailed to you
-
Jan. 31, 9 p.m. CT – Feb. 1, 2 a.m. CT: You will not be able to submit online reimbursement requests at ViaBenefitsAccounts.com
-
Jan. 31, 11 p.m. CT: Your current debit card will be deactivated.
-
Feb. 1: Activate and begin using your new card.
For questions, call Via Benefits at 1-800-953-5395.
USAA Benefits
USAA Human Resources and Benefits Center: For Life insurance, and other health and welfare benefit eligibility.
800-210-USAA (8722), Option 5
Hours of Operation: M–F 8:00 a.m.–7:00 p.m., CT
USAA Health Solutions
855-386-2350, Option 2
Hours of Operation: M–F 7:30 a.m.–8:00 p.m., CT
USAA Human Resources and Benefits Center: For retirement savings plan or pension questions.
800-210-USAA (8722), Option 2
Hours of Operation: M–F 7:30 a.m.– 7:30 p.m. CT
